Shipping & Returns

shipping

After completing your order and payment, you will receive a tracking number by e-mail.
We are not responsible for the delivery times of the respective suppliers.

You can request a return or an exchange for any product by sending an e-mail within 14 days from the delivery date.

You take any cost for the return process.

shipping costs

return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

If your return is accepted, as well as instructions on how and where to send your package.
Items sent back to us without requesting a return will not be accepted.
The buyer is responsible for paying the shipping fees

You can always contact us for any return question at xxx

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specic item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can download the returns form here